In such a situation, best would be to contact us so we can schedule a remote session and see what has gone wrong. Open a fresh SketchUp project and then the V-Ray Asset Editor - you should be able to download the assets Navigate yourself to the corresponding place and delete the V-Ray Material Library folder. Simply download the V-Ray installer through your Account Management Portal under My Products and start using it. It gives you unlimited use of V-Ray 5 for SketchUp on your CPU or GPU, V-Ray Vision, and Chaos Cosmos. The Preset Material Library should be saved \Documents\V-Ray Material Library\ on Windows, or in ~/Library/Application Support/ChaosGroup/V-Ray Material Library on macOS. Your SketchUp Studio subscription is Windows-only.If that's not the case, try the following: If you select Continue, you will not see the Download button for the current session anymore, however, you should be able to see an option to Check for content updates. You will once more be prompted to download the assets, or alternatively, keep only the existing assets (by clicking Continue: see screenshot).
Upon pressing Cancel while downloading the assets, a message will show that the download was incomplete.
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